Employee Relations & Investigations
Employee Relations & Investigations
Careful, documented handling of employee concerns, conflict and internal investigations.
Experienced support for employee concerns, workplace conflict and internal investigations.
The problem
A complaint has been raised and nobody is sure who should look into it. A conflict between two employees has been running for months. A manager already had a conversation that made it worse. The company wants to do the right thing and has no process for what that looks like.
What PeopleOps does
PeopleOps assesses the concern, recommends the right level of response, and runs or guides the internal investigation: planning the scope, interviewing the people involved, gathering documentation, and delivering findings and options to leadership. PeopleOps also coaches managers through employee conversations and conflict before they escalate.
What you get
- Initial assessment of the concern and recommended response
- Investigation plan, scope and interview approach
- Structured interviews and evidence gathering
- Written findings with options for leadership
- Manager coaching through employee conversations
- Documentation and follow-up plan after resolution
Why it matters
Employees judge a company by how it handles the hard situations. A process that is fair, prompt and documented protects the business, treats people with respect, and gives leadership a defensible record. An unmanaged concern almost always gets more expensive with time.
A fair process protects the business and the employee at the same time.
When to reach out
- A complaint came in and nobody is sure who should look into it.
- Two people on the same team cannot work together anymore.
- A manager wants to terminate someone this week.
- The same conflict keeps resurfacing in a different form.
How We Work
A clear process, start to finish.
Understand
Start by understanding the business, the team, the challenges and the priorities. That means talking with leadership and looking at how People work actually happens today.
Prioritize
Identify the highest-impact People issues and build a practical plan. The plan is sequenced by risk and value, not by what is easiest to check off.
Implement
Work directly with leadership to put the right systems, processes and practices in place. Managers get the training and support to keep them running.
Questions founders ask
Let's Build the People Side of Your Business to Scale.
Whether you're dealing with an immediate workforce challenge or building the HR infrastructure for your next stage of growth, PeopleOps can help.